IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. They still continue to send invoices with no one responsible to be there to answer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Regus flagged this review for containing harmful or illegal content.Read more. Flexible Workspace Designed Around Your Needs. If you need further help, pleasespeak with our team member who is already in touch with you. Sandra promised me to escalate my procedure below, however, when could I get it safely? I am so frustrated. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. This is really bad customer service. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Well guide you through the process. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Signed up for a membership because I needed a private office for a few days. They often do so without adequately considering the effect these changes have on people within the organization. They charge an excessive retainer fee. Such a transfer may require entry into a new agreement. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We found a responsible person where we inform her about the problem. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Trustpilot is assessing this review in accordance with our flagging process. Eventbrite page will show up only the start dates of all training sessions. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Any that you do not require can be opted out through your online account. September 22 Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com
PDF These General Terms and Conditions apply to Office/Co -Working - Regus Using our center address on your website is illegitimate without an active agreement between us. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. At the end of your contract, they will automatically renew you without a signature and without consent. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Prices are subject to change and will vary depending on the specifically selected products and services. We use dedicated people and clever technology to safeguard our platform. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Here are 8 tips for writing great reviews. Setting up an automated payment is straight forward and can be done through the online portal. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. If you need further help, pleasespeak with our team member who is already in touch with you. What a ridiculous it is! Need to file a complaint? All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. The complaint has been investigated and resolved to the customers satisfaction. Talk to an expert. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. They are scammers, and incredibly dishonest. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Regus is a scam. This is a multi-location business. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. You will regret signing with Regus. Start checking the messages customers send you. I called them again, which procedure took my time for 3 hours. Contact the organizer to request a refund. We ask all our customers to add an automated payment method to their account. Share your photos and videos with others to prove the truth of your words. As you can see from your statement of account, available online (e.g. They signed me up for things that I didn't ask for - didn't realize it in the fine print. This does not affect customers who have a permanent space as these are reserved specifically for them. The company left an official comment on this complaint. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Best, Lorraine Brule Global Customer Service at Regus. Work wherever you need to with flexible access to our global network of workspaces. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Professional rooms for your next training session, interview, or pitch, wherever you need it. Ts and Cs apply.
How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay The additional increase in your monthly fee is due to the annual indexation.
When could I get my retainer back? I was using virtual office space. That exception is made on the understanding that an additional service retainer is payable. Thanks again for your comments which help us improve. As you did not process this correctly, the agreement continued an additional month. Get Regus reviews, rating, hours, phone number, directions and more. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I have been renting an office space at Regus in Kings Hill for over 12m now. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Here are 8 tips for writing great reviews. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. GO LITERALLY ANYWHERE ELSE. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Access our global network of workspaces and business lounges as often as you need. Customer service is simply poor.
[Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Thanks again for your comments which help us improve. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices.
Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Thank you! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November.
Verification can help ensure real people write reviews about real companies. Its an automated process. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I couldnt see your email address or Regus account reference in your message. think about how low this company is. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Because Regus prefers to hold that retainer as leverage over you. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. A member of our team will get back to you as soon as we have the details. Hi Hannah, Im sorry if you felt the need to escalate this. Requesting your retainer refund is very easy: simply log into your online account (i.e. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money.
Is Regus a scam or a legit company? | Regus Q&A - Sitejabber The complaint has been investigated and resolved to the customer's satisfaction.
Regus | Serviced Office Space, Coworking & Virtual Offices The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? 4. After being in my new office they are increasing rent by 8.7%. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Available for as little as a day, or as long as you need. This will surely increase the credibility of your complaint. 25% off. Regus are not transparent with their pricing. Build an instant presence wherever you need to be, at prime business locations. You should receive your refund within 30 days after your end date. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. At the end of your contract, they will automatically renew you without a signature and without consent. That exception is made on the understanding that an additional service retainer is payable. I told you my account number is 9054006! It is IMPOSSIBLE to get them to stop charging. This review was chosen algorithmically as the most valued customer feedback. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Get Regus can be contacted at (262) 832-3700. Please remember that the retainer is refundable at the end of your agreement. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They would not remove the items that I didn't want.
REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp It took almost 2 months. According to its policy, the retainer took 30 days to get back to the tenant. Don't be fooled by that. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I am a small business and cannot afford any of this.
When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Transparency is very important to us, and all services can be opted in/out through your online account. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus keeps its policy for payment from customers, only.
Agile and Scrum Certification Training in Fort Myers, FL The company left an official comment to this complaint. We have checked and cannot find any payment details set up in your account. Remember me October 19 August 31 We may have received incorrect data. Manage all of your workspace and business needs. Regus always emphasized that it keeps its policy. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My Regus ID: ********. Find event and ticket information. Contact: +65 [protected] A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Setting up an automated payment is straight forward and can be done through the online portal. You should do so via your online account (www.myregus.com). In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Hey Sandra and Regus, just return my retainer back then I would not post anymore! (Sandra, I used the portal at first, however, your system made an error.) www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If you were to take direct space or a sublease you would also see these fees in your rent annually. Submit a complaint and get your issue resolved. Its an automated process. We appreciate your business. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. As you can see from your statement of account, available online (e.g. Were clear about this from day one. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Were clear about this from day one. 6. I would love the opportunity to help further but havent been able to identify your account. One business week has passed since I post it here. I would love the opportunity to help further but havent been able to identify your account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Submit a complaint and get your issue resolved. Once we've received your information, your refund is processed within 30 days of the last day of your agreement.
Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus is a complete and total scam company. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I cannot stress enough the lack of professionalism and poor service. Do not delete my post, I will copy and paste it to spread again and again. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. We have office space and more to suit all budgets, in every city of the world.
Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 We may have received incorrect data. When they try to collect the rent, their speed is very fast. The retainer fee doesn't guarantee a successful outcome. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Company CEO: Linda Worthington If you refuse to pay their bogus invoices they will send you to collections.
They said usually they will refund the retainer one month after the lease is over. I asked a receptionist to help my issue to the Regus help desk.
Shady from Regus. Is this legal? : r/AusLegal - reddit It can take many months and still not response. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. DO NOT give them your payment info, DO NOT sign with them. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Find out how we combat fake reviews. We did not put a "2000 dollars bill in front of you". Where appropriate, well also take steps to prevent the situation from happening again. I was using virtual office space. I would like to help you further in this matter but haven't been able to identify your account. Sent numerous emails to account. Regus helps businesses find and create the right workplace for their people. (Update) Do not delete my post! I still didn't get my retainer back. They signed me up for things that I didn't ask for - didn't realize it in the fine print. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! It is clean and smart and well organised. Requesting your refund is easy. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. The reason why we're asking all our customers to provide details online is to prevent fraud. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there.
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