.wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. The People Team. However, if you'd rather complain directly, you can use the above address to contact Staysure. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Dear WAMM71,Thank you for your 5 star review. Weve helped millions of people find a resolution. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. a:hover, My mum had a fall abroad and broke her neck. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Dont use this company. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} I had to deal with an out sourced company. The advisor was very helpful and explained the various options available.
Staysure Customer Service Team - Staysure Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. a:active{ Know your worth dont let money make you settle in a job who doesnt care about you. Dear Denis Kumm,Thank you for your 5 star review.
How to make a complaint | Staysure A company who has to bang on about diversity isnt a diverse company. Will definitely be dealing with Staysure in the future for my holiday cover. So you can be confident that youve got the right cover, thats tailored just for you. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. _W.storeCurrency = "GBP"; The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. #wsite-title {color:#000 !important;text-transform: uppercase !important;} It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Still requesting further information whilst she was on her death bed. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. The calls are non stop , its very busy and mentally exhausting .
New management pushing all good long lasting staff out. Last updated: 16 November 2020 #wsite-content h2.wsite-product-title {} ERGO Seguros de Viaje .galleryCaptionInnerText {} I would like to reassure you that Staysure take all feedback about our products and services very seriously. Its quick, easy and totally free. Overall experience. We class a complaint as any expression of dissatisfaction whether written or verbal.. n 71 Edifcio D 2 Dt, Queluz de Baixo We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. You never know if the training team/management are telling you the truth or lying to you. Staysure is a trading name of TICORP Limited. How to make a complaint | Staysure Need help? If you need to cancel your policy please click here. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. You can be certain that youre talking to the right person at the right time. I got an online quote and with no warning it increased in 1 minute by about 40. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager.
Staysure hiring Customer Service Insurance Agent in Northampton - Sunday: 10am - 4pm. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Sunday: 10am 4pm, Christmas hours: left: 0 !important;
Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. A lot of pressures, every second of your day is reviewed! I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. a:link, I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. If youd prefer to speak to a member of the team on, please call us on:
Therefore i lost out on the deal. achieve performance targets across their product portfolio. This was done because they said I owed them holiday which they asked me to take as compassionate leave. your insurance policy. Staysure. } Don't Pay out on Holiday cancellation due to Death of Parent. Outright being lied to didnt help either. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. It was my aunty and they told me its not compassionate. font-family: "Open Sans" !important; You deserve to be treated better especially for what youre getting paid. a:visited, Most of the time the customers were great and easy to get along with. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Thank you for posting a comment. I was really impressed how EASY and QUICK to claim and get the money back. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. I always use Staysure for holiday insurance. Learn more about Resolver Pro and how to claim your business. As I was desperate I bought it. Resolver can help you send your complaints to Staysure. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. span.icon-caret.is-active svg { #wsite-content h2.wsite-product-title {} a, She had to cancel her holiday to undergo treatment and submitted a claim. Just raise a case and leave feedback after. .fancybox-title {}
If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Anyone can write a Trustpilot review. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. initEvt.initEvent('customerAccountsModelsInitialized', true, false); It left me feeling nervous whether Ive done enough to declare everything. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Consiglieri Park Estrada Consiglieri Pedroso, Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. .wslide-caption-text {} If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} - Monday - Friday: 8.30am - 8pm
Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have a fantastic holiday. We are investigating your comments and will contact you shortly. I applied online. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Saturday: 9am 5:30pm width: 100% !important; We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Didnt have to wait very long to be answered. Lack of direction from middle management and above. {"hasCustomMembership":true,"hasCustomMinicart":true} Dear Mr Brennan Thank you for taking the time to leave a review. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. They have made a bad situations 10 times worse. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} I was trying to pay for a quote with them kept waiting for over a day to pay. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. My mother was diagnosed with terminal cancer after taking a policy out. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. var STYLE_PREFIX = 'wsite'; Warm regards,Vicki.
How do I access my My Staysure account? - Staysure Support - Saturday: 9am - 5:30pm
Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. _W.storeEuPrivacyPolicyUrl = ""; Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Please check with your phone provider if you are unsure about how much a call will cost. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar.
Staysure Group | LinkedIn - Saturday: 9am - 5:30pm
Have a fantastic holiday. Warm regards,Ross, Information provided by various external sources. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie.
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Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Get in touch with us if youd like to make multiple changes to your policy. .wsite-product .wsite-product-price a {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. I was able to buy the policy only by starting afresh with a new email address and not creating an account. The process took 1 week.
_W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); If there is a problem with the password chosen this should be explained. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} 'active', The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Used chat and phone.
He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Staysure is a good place to work, the training is good. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";