I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I ordered premium tickets for the orchestra section. Unsubscribe easily. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Providing an exceptional buying experience is something we want all of our fans to experience. Looking for the best way to buy and sell mobile tickets? Dont EVER use vivid seats for any purchases. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. After all, I selected that I wanted "2" tickets not "1". On December 13, 2022, I received the tickets from Vivid. Vivid Seats Culture At a Glance. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I then I received an electronic transfer notification which I followed through on. I expect to pay the normal service fees, but not what you charged me for the tickets. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Lots of filter options to narrow down events.
Business Profile for Vivid Seats LLC - Better Business Bureau Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I had to call to verify that these seats are in fact in different rows one behind the other. The person the ticket was for has since died. I asked to print the tickets for my group but was told I had to use the electronic system. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Never received tickets or a refund let alone even an apology. 2. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Recent customer reviews are positive. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. The tickets were in TTC3 seats 30 and 31 in corner. It offers a 100%. On 02/16/2023, I bought two concert tickets. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. I've had the same issue though my costs aren't that high. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.
Contact Customer Service | Vivid Seats Sign up to receive our free weekly newsletter. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Thank you for sharing your feedback, Gregory. Here are 8 tips for writing great reviews. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Vivid Seats is famous for its courtesy calls. they are all the same basically. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Mark, your concerns are absolutely matter to us and we certainly value your feedback. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. They refused to issue a refund as they said the tickets were sent via email. SO basically, they lied in the e-mail, and lied that replacements were offered. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Especially since Vivid. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. It went to automated system and never got a person to talk to. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. I don't expect they are willing to give an apology. The third party did not send us the electronic tickets. Share your photos and videos with others to prove the truth of your words. Barbara, who is my agent, was absolutely the best that you could have. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. He checked several times and assured me that the seats were handicap. In one order, my tickets arrived via email within an hour or so. Vivid Seats ranks 27th among Tickets sites. This is an unfair and unnatural economics meant to hurt you. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. I tried not to trip thinking I could sell them forward. As of Oct. 13th 6:38 pm I am unable to access my tickets. The request was put in minutes before. I would like to warm people to avoid buying tickets through Vivid Seats. My friends and I attend several differant venues and purchase tickets online. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Read full review of Vivid Seats and 1 comment. I own a venue. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Desired outcome: Refunds can only be granted in the event a show is cancelled. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. We were refused. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I usually stick to stubhub. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95.
Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. All Rights Reserved. None of the options worked for us NEVER will I use this company again. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Desired outcome: I called Vividseats and was told there was nothing they could do. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Verification can help ensure real people write reviews about real companies. I feel sorry for other customers who have lost a lot more money than we did. Good Grief. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. The second time was one of my worst experiences trying to buy event tickets. Will my seats be side by side? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Yes. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. BS. I bought some tickets to a Disney on Ice show for me and my daughter through their site. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. We could not access or find on Ticketmaster and vivid customer dis-service. I will not be using this company again and will never refer a soul. He said they can't refund anything because they connect 3rd party sellers. Purchased parking for the Super Bowl. FAQ. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. 1,560 talking about this. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. We also confirm that your tickets are general admission. They refunded, but I am out 2 nights for the hotel.
Is Vivid Seats Legit? Review, Comparison & Alternatives Please refund me the differance between what you charged me and what the tickets actually cost. All I got was a run around, excuses, and finally no response what so ever. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. What 4 Analyst Ratings Have To Say About Vivid Seats. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I have knee issues so very kind to help so we don't walk far. The agent will be able to grant you a refund if your scheduled event has been canceled. Kept telling me same blurb about it was my fault, not his, no refund, etc. Couldnt cancel that ticket either.
Vivid Seats Reviews, Complaints, Customer Service - Revdex.com and then vice versa on the inventory thing. THEY ARE SCAMMERS. This will surely increase the credibility of your complaint. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Ultimately, hung up on me. I was charged $1, 053.00. This was an absolute nightmare.
Support : Vivid Seats Customer Support The market price provided by Vivid was over $500 per ticket.
Working at Vivid Seats | Glassdoor What is Vivid Seats? Is it legit? Do they have fees? Here's - nj We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Worst ticket platform that gives two sh*ts about their customers. I would like to warm people to avoid buying tickets through Vivid Seats. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets.
Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Copyright 2022 Consumers Unified LLC. If I purchase both sets, will the seats be together? I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. They made me jump through hoops to get my money back. I never will again. Vivid Seats. The site is a fraud and they are aware. Vivid seats will not do anything. Very helpful indeed! It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. These were special seats, including dinner and first 2 rows on the dirt. They won't refund me or get me two tickets together. I highly recommend purchasing tickets from a verified seller on Vivid Seats. I paid $322.17 for 3 seats. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Desired outcome: Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. 3 for $533.58. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Nowhere on their site did it say that these two tickets wouldn't be next to each other. I wish you didn't exist. and go to stub hub and . We paid $1,279.45 for these tickets. Vivid Seats denies these . He was quick to answer my questions and quick to book my tickets. Vivid seats are scammers. They take your money, and you have no valid tickets. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I tried calling two hours before my event as the tickets never arrived. It told me the section of the tickets but not the exact seat numbers. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. When the tickets never came, I contacted Vivid repeatedly. Vivid seats sucks. They didn't even attempt to make it right. Original review: Feb. 9, 2023. I then twitted Customer Service and again advised these were upgrade. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. My experience is consistent with those reported on BBB. Call and ask what the service charge is before buying. Group tickets DO NOT need to have electronic tickets. Read more Comments: 0 We added millions of opinions to our database and summarized over a million opinions. I had a purchase trouble on Vividseats. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Vivid Seats is an independently owned and operated online marketplace. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I purchased tickets through you company for the September 11, 2022 Rodeo. The email made a vague reference to covid 19 but no definite reason was given. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I asked to speak to the manager, told me there was no one above him. Claim it and get a lot of features. The moment you hit submit, they have your money and will not refund. HORRIBLE experience. Don't EVER use vivid seats for any purchases. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Customer service told me they will not help me because I already accepted the tickets.
Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event.
How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay The company was founded in 2001. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Repeatedly asked to speak to manager and he refused.
Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber With 30 mins. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. We encourage you to reach our to our online support team by sending us DM on social media. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Well start sending you the news you need delivered straight to you. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Do I need to print these tickets? He'll be heartbroken. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Ren was very helpful answered my questions and helped me get the tickets I was looking for.
Vivid Seats Reviews | Shopper Approved Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. The name on my ticket was someone who purchased tickets the resold them through vivid seats. I had listened to his show on the radio (and bought many of his books) for many years. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. These people are thieves and liars. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Its not right that they say they have no control over the seller. Vivid Seats Review Summary. The site didn't show the total of $632.10 until after I purchased the tickets. These were sold from the originator which means there's no reason they couldn't have been refunded. Customer identification can be provided if needed. That is a lie. . A. Amalia G. Today. Day of game they said only had 2 tickets available and sold my other 4. Vivid seats is such a scam!!! A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. I would never have the paid this amount of money for average seats.
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